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Department of Human Services Releases Quarterly Licensing and Enforcement Activity Report


Harrisburg, PA - The Department of Human Services (DHS) today released quarterly licensing and enforcement activity data for DHS’ five licensing offices that oversee providers of long-term care, child care, behavioral health care, as well as day activity programs and residential care for individuals with intellectual disabilities and autism. In the months of July, August, and September 2021, DHS licensing staff completed 2,326 annual inspections and 1,536 complaint investigations, issued 52 provisional licenses, and revoked 11 licenses.

“Oversight of care and service providers across Pennsylvania is foundational to DHS’ work and mission. The providers we license and certify provide care and services for some of the most vulnerable Pennsylvanians, and we take the responsibility of oversight incredibly seriously,” said DHS Acting Secretary Meg Snead. “We are committed to working with providers to maintain expectations for quality and safety in our licensed facilities. When those expectations are not met, we will hold providers accountable by working with them to correct deficiencies and taking enforcement action if they do not.”

DHS’ licensing work is spread across five offices – the Office of Child Development and Early Learning (OCDEL), the Office of Children, Youth, and Families (OCYF), the Office of Developmental Programs (ODP), the Office of Long-Term Living (OLTL), and the Office of Mental Health and Substance Abuse Services (OMHSAS). DHS and the Wolf Administration are committed to upholding quality of care and services in licensed care settings, working with providers to address concerns and regulatory violations in a timely manner, and holding providers accountable for violations of licensing regulations and failures to submit or follow acceptable plans of correction. When enforcement action is necessary, the department may issue a provisional license, revoke a license or decline to renew a license, or take other emergency actions where there exists a likely immediate and serious danger to the life or health of the clients. Providers have the right to appeal a license revocation and, depending on the circumstance, may continue to operate during the appeal process.

DHS is committed to transparency and accountability. As part of that commitment, DHS will issue quarterly press releases informing the public of its latest oversight and enforcement actions.

More information on provisional licenses issued and licenses revoked during July, August, and September 2021 can be found on DHS’ website. Providers that are subject to licensing action have the right to appeal the department’s decision. Depending on the circumstances of the appeal, providers may be able to operate while the appeal is pending.


OCDEL certifies and oversees child care providers in licensed centers and home-based settings across Pennsylvania. In July, August, and September 2021, OCDEL completed 1,169 annual inspections and 369 complaint investigations. OCDEL also issued 30 provisional licenses and revoked the following providers’ licenses:

  • Fresh Start Child Care LLC – Child Care Center – Lancaster County
  • New Creation Station – Child Care Center – York County
  • Altagracia Herrera Day Care – Family Child Care Home – Lehigh County
  • Philly Tots Learning Academy LLC – Child Care Center – Philadelphia County
  • Alphabet Academy of Philadelphia – Child Care Center – Philadelphia County
  • Felicia Bethune FCCH – Family Child Care Home – Philadelphia County

OCDEL also directed five illegally operating, unlicensed providers in Allegheny, Cambria, Cumberland, Northampton, and Lancaster Counties to cease operating or face legal penalties.

More information on licensed child care providers can be found at Concerns or complaints about licensed child care providers can be submitted online here.


OCYF oversees Pennsylvania’s state-supervised, county-administered child welfare system. In this role, OCYF licenses county child welfare offices as well as private service providers that offer residential and day treatment and care, foster and adoption services, secure care, and transitional living settings. In July, August, and September 2021, OCYF completed 201 annual inspections and 1,167 complaint investigations. OCYF issued three provisional licenses and revoked the following license:

  • Shuman Juvenile Detention Center – Secure Detention Center – Allegheny County

Anyone who suspects child abuse or mistreatment or has other child well-being concerns should make a report to ChildLine at 1-800-932-0313. Anyone can make a report to ChildLine, which is available 24/7. Permissive reporters (not mandated) can make reports to ChildLine anonymously. Mandated reporters should file their report online at  


ODP licenses agencies that provide care and services to adults with intellectual disabilities or autism. These agencies operate both residential programs and day activity programs. In July, August, and September 2021, ODP completed 242 annual inspections and 88 complaint investigations. ODP issued five provisional licenses this quarter and revoked the following provider’s license:

  • Keliser Adult Care Services – Community Group Home – Allegheny County

More information about ODP service providers can be found here. To file a complaint or concern about an ODP service provider, please contact the ODP Customer Service Center at


OLTL licenses personal care homes and assisted living facilities that provide residential care and services to older individuals and individuals with disabilities or medical conditions. In July, August, and September 2021, OLTL completed 238 annual inspections and 329 complaint investigations. OLTL issued nine provisional licenses and revoked the following providers’ licenses:

  • Christal Care Services – Personal Care Home – Philadelphia County
  • Senior Care Plaza – Personal Care Home – Allegheny County
  • West Side Manor – Personal Care Home – Indiana County

More information about OLTL’s long-term care facilities can be found here. Concerns or complaints about a personal care home or assisted living facility can be filed with OLTL’s Complaint Hotline at 877-401-8835.


OMHSAS licenses a variety of mental health treatment services and supports for both adults and children. Services include both residential services such as community residential rehabilitation services, long-term structured residences (LTSR) and residential treatment facility for adults (RTF-A) and non-residential services such as outpatient psychiatric clinic, partial hospitalization, psychiatric rehabilitation services, among others. In July, August, and September 2021, OMHSAS completed 476 annual inspections and 156 complaint investigations. OMHSAS issued seven provisional licenses this quarter.

More information about OMSHAS’ licensed facilities can be found here. To file a complaint or concern about an OMHSAS service provider, contact the applicable OMHSAS Regional Office.  

For more information about programs licensed by DHS, visit

MEDIA CONTACT: Brandon Cwalina -

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