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Department of Human Services Releases Quarterly Licensing and Enforcement Activity Report for January-March 2022

06/24/2022

Harrisburg, PA - The Department of Human Services (DHS) today released quarterly licensing and enforcement activity data for DHS’ five licensing offices that oversee providers of long-term care, child care, behavioral health care, as well as day activity programs and residential care for individuals with intellectual disabilities and autism. In the months of January, February, and March 2022, DHS licensing staff completed 2,700 annual inspections and 2,086 complaint investigations, issued 71 provisional licenses, took action against 13 illegally operating providers, and revoked nine licenses.

“Oversight of care and service providers across Pennsylvania is foundational to DHS’ work and mission. The providers we license and certify provide care and services for some of the most vulnerable Pennsylvanians, and we take the responsibility of oversight incredibly seriously,” said DHS Acting Secretary Meg Snead. “We are committed to working with providers to maintain expectations for quality and safety in our licensed facilities. When those expectations are not met, we will hold providers accountable by working with them to correct deficiencies and taking enforcement action if they do not.”

DHS’ licensing work is spread across five offices – the Office of Child Development and Early Learning (OCDEL), the Office of Children, Youth, and Families (OCYF), the Office of Developmental Programs (ODP), the Office of Long-Term Living (OLTL), and the Office of Mental Health and Substance Abuse Services (OMHSAS). DHS and the Wolf Administration are committed to upholding quality of care and services in licensed care settings, working with providers to address concerns and regulatory violations in a timely manner, and holding providers accountable for violations of licensing regulations and failures to submit or follow acceptable plans of correction. When enforcement action is necessary, the department may issue a provisional license, revoke a license or decline to renew a license, or take other emergency actions where there exists a likely immediate and serious danger to the life or health of the clients. Providers have the right to appeal a license revocation and, depending on the circumstance, may continue to operate during the appeal process.

DHS is committed to transparency and accountability in our licensing oversight. More information on provisional licenses issued and licenses revoked during January, February, and March 2022 can be found on DHS’ website.

OCDEL

OCDEL certifies and oversees child care providers in licensed centers and home-based settings across Pennsylvania. In January, February, and March 2022, OCDEL completed 1,439 annual inspections and 429 complaint investigations. OCDEL also issued 46 provisional licenses and revoked the following providers’ licenses:

  • Kings Joy of Reading Learning Center Family Child Care Home – Dauphin County
  • Happy Valley Daycare Group Child Care Home – Erie County
  • DZ Kids Inc. Child Care Center – Jefferson County
  • Jennifer Bryer Family Child Care Home – York County
  • Angie’s Angels Early Learning Development Center Child Care Center – Blair County
  • Fun Academy LLC Child Care Center – Lycoming County

OCDEL also directed 13 illegally operating, unlicensed providers in Adams, Allegheny, Bucks, Butler, Clearfield, Delaware, Lehigh, Montgomery, Northumberland, Philadelphia, and Pike Counties to cease operating or face legal penalties.

More information on licensed child care providers can be found at www.findchildcare.pa.gov. Concerns or complaints about licensed child care providers can be submitted online here.

OCYF

OCYF oversees Pennsylvania’s state-supervised, county-administered child welfare system. In this role, OCYF licenses county child welfare offices as well as private service providers that offer residential and day treatment and care, foster and adoption services, secure care, and transitional living settings. In January, February, and March 2022, OCYF completed 424 annual inspections and 1,041 complaint investigations. OCYF issued four provisional licenses.

Anyone who suspects child abuse or mistreatment or has other child well-being concerns should make a report to ChildLine at 1-800-932-0313. Anyone can make a report to ChildLine, which is available 24/7. Permissive reporters (not mandated) can make reports to ChildLine anonymously. Mandated reporters should file their report online at www.keepkidssafe.pa.gov.

ODP

ODP licenses agencies that provide care and services to individuals with intellectual disabilities or autism. These agencies operate both residential programs and day activity programs. In January, February, and March 2022, ODP completed 216 annual inspections and 70 complaint investigations. ODP issued six provisional licenses this quarter and revoked or did not renew the following licenses:

  • The Arc of Cumberland and Perry Counties – Community Homes – Cumberland County
  • A Helping Home LLC – Community Homes – Allegheny County
  • Spectrum Community Services – Community Homes – Philadelphia County

More information about ODP service providers can be found here. To file a complaint or concern about an ODP service provider, please contact the ODP Customer Service Center at RA-odpcontactdpw@pa.gov.

OLTL

OLTL licenses personal care homes and assisted living facilities that provide residential care and services to older individuals and individuals with disabilities or medical conditions. In January, February, and March 2022, OLTL completed 208 annual inspections and 413 partial investigations, which include incidents, complaints, plan of correction monitoring, provisional interim inspections, and other monitoring visits. OLTL issued six provisional licenses in the first quarter of 2022.

More information about OLTL’s long-term care facilities can be found here. Concerns or complaints about a personal care home or assisted living facility can be filed with OLTL’s Complaint Hotline at 877-401-8835.

OMHSAS

OMHSAS licenses a variety of mental health treatment services and supports for both adults and children. Services include both residential services such as community residential rehabilitation services, long-term structured residences (LTSR) and residential treatment facility for adults (RTF-A) and non-residential services such as outpatient psychiatric clinic, partial hospitalization, psychiatric rehabilitation services, among others. In January, February, and March 2022, OMHSAS completed 413 annual inspections and 133 complaint investigations. OMHSAS issued nine provisional licenses this quarter.

More information about OMSHAS’ licensed facilities can be found here. To file a complaint or concern about an OMHSAS service provider, contact the applicable OMHSAS Regional Office.

For more information about programs licensed by DHS, visit www.dhs.pa.gov.

MEDIA CONTACT: Brandon Cwalina - ra-pwdhspressoffice@pa.gov

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