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Keystone ID Part of Transfer to New, Improved Unemployment Compensation System

05/12/2021

Secure and convenient Keystone ID login replaces the UC Personal Identification Number (PIN)
Information on how to use Keystone ID is available now

Harrisburg, PA – Pennsylvanians accessing the new Unemployment Compensation (UC) system launching in June will use Keystone ID, the state's secure and convenient login for many services from the Commonwealth.

L&I is preparing users to transition from an outdated, 40-year-old legacy system to a new, modern computer system. Once the transition is complete, the new system will enable quicker and easier filing of UC claims.

Keystone ID is an online account management system used by the departments of Human Services and Labor & Industry, as well as the State Employees' Retirement System. It allows a user to log into multiple online services with the same username and password.

Keystone ID will replace the current UC Personal Identification Number (PIN) used by individuals to file for biweekly benefits online or by phone. Instead of using a PIN to file weekly benefits online, they will log in with the Keystone ID. Individuals who choose to file weekly claims by phone will continue using the PIN. 

People without a Keystone ID will be required to create one the first time they log in to the new UC system, which is expected to come fully online June 8, 2021. Individuals who currently have a Keystone ID account can use the same username and password to access online services that use Keystone ID.

Training on how to create and use the Keystone ID is part of a series of resources L&I is making available to UC system users in preparation for next month's transition to the new, modern software. Those resources, including 24 virtual workshops, user guides, instructional videos, staff dedicated to answering individual questions, as well as announcements, updates and news releases, are all available here.

New UC System Instructional Workshops

L&I is offering weekly workshops to prepare Pennsylvanians for using the new UC system. The new login process using Keystone ID is a key topic covered in the workshops, which begin this week.

A full list of scheduled workshops and the links to connect to them are available here.

Questions about the new UC system should be submitted here. L&I will address the most frequently asked questions in future workshops.

Scheduled workshops will be offered in English and Spanish on a variety of days and times, including evenings and weekends. Recordings of each workshop will be uploaded to this page on www.uc.pa.gov

Helpful Resources

Claimant User Guides:

Employer User Guides:

Claimant and Employer User Guides:

The new UC system will be much easier to use, provide faster access to relevant information and streamline the unemployment claim filing process for workers, employers, unemployment program staff, as well as the third-party administrators who will be able to easily access and update more of their information. It will offer a more modern interface for users with formatting similar to user-friendly websites most people use every day. The system will be mobile and tablet-friendly and will enable faster communications between users and L&I staff.

For more information and updates on the new UC system and unemployment benefits programs, visit www.uc.pa.gov or follow L&I on Facebook or Twitter.

MEDIA CONTACT:  Sarah DeSantis, dlipress@pa.gov 

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