User guides, video tutorials, and other helpful resources online now
Harrisburg, PA – The Pennsylvania Department of Labor & Industry (L&I) will hold four virtual workshops this week to help individuals, employers and third-party administrators prepare for next month's transition from an outdated, 40-year-old legacy system to a new modern computer system. The transition to the new UC system is expected to begin May 30.
This week's workshops are part of a series of 24 workshops and other easy-to-use tools and helpful resources L&I is providing to users, including the legislative, advocate, and employer communities, to guide them through the transition to the new system. Once the transition is complete, the new system will enable quicker and easier filing of UC claims.
This Week's Workshop Dates and Links
A full list of scheduled workshops and the links to connect to them are available here.
Workshop topics include:
- How to log in to the new system;
- Payment information;
- Status updates;
- Frequently Asked Questions (FAQs) and more.
Questions about the new UC system should be submitted here. L&I will address the most frequently asked questions in future workshops.
Scheduled workshops will be offered in English and Spanish on a variety of days and times, including evenings and weekends. Recordings of each workshop will be uploaded to this page on www.uc.pa.gov.
In addition to the instructional workshops, the following user guides are available to help Pennsylvanians prepare for the new UC system.
Claimant User Guides:
Employer User Guides:
Claimant and Employer User Guides:
Video tutorials are also available.
During the transition time expected to begin on May 30, the UC Service Center will remain open via phone and email. Representatives will still be able to take new inquiries from users and place them in a queue for when the new system comes online. They will also be able to assist individuals who are experiencing issues and will be able to answer questions about the offline period and the new UC system generally.
For more information on the new system and unemployment programs, please visit www.uc.pa.gov or follow L&I on Facebook or Twitter.
MEDIA CONTACT: Sarah DeSantis, firstname.lastname@example.org
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