User guides, video tutorials, workshops, and other resources available to help users familiarize themselves with new, faster, easier-to-use system
Harrisburg, PA – Pennsylvania Department of Labor & Industry (L&I) Acting Secretary Jennifer Berrier today announced that the transition from the decades-old mainframe to a new, faster, and easier-to-use Unemployment Compensation (UC) system is on track for launch tomorrow.
"We still have many key hurdles to cross, but the transition so far has been smooth, and we are ready for the new system to come online tomorrow," said Acting Secretary Berrier. "Months of hard work and testing have helped us eliminate many potential issues, and we continue to have staff on hand around-the-clock ready to resolve anything that comes up during the rest of the transition."
With the new system deployment just hours away L&I is encouraging UC and Pandemic Emergency Unemployment Compensation (PEUC) claimants to familiarize themselves with the new system through a series of 25 workshops and other easy-to-use tools and helpful resources.
Upcoming Workshop Dates and Links:
Wednesday, June 9 at 2:00 PM for Claimants (English)
Thursday, June 10 at 6:00 PM for Claimants (English)
Thursday, June 10 at 7:30 PM for Claimants (Spanish)
A full list of scheduled workshops and links to connect to them are here. Recordings of each workshop will be uploaded to this page on www.uc.pa.gov.
Topic-specific instructional videos:
Login – Create a New Keystone ID
Login with an Existing Keystone ID
Reset a Forgotten Password
How to File an Appeal
Waiting Room 101
How to Change Communication Preferences
Other Helpful Resources:
Claimant User Guides:
How to login (Spanish)
File weekly certifications (Spanish)
Open a new claim (Spanish)
Overpayment management (Spanish)
Appeal process (Spanish)
Dashboard - Quick Start Guide
Employer User Guides:
Request relief from charges
Granting access to Third-Party Administrators
Claimant and Employer User Guides:
L&I has launched the UC System Enhancements Tracker to help users easily view status updates of the new system after it comes online tomorrow. Updates on the transition to the new system are also being posted regularly on L&I's Facebook and Twitter pages. The Unemployment Compensation Service Center phone line and email will continue to remain open throughout the transition to the new system.
The UC system went offline Wednesday evening and will continue to be offline until the new system launch tomorrow. When the new system comes online, all eligible UC and PEUC claimants will be able to file for available weeks and filing will change from biweekly to weekly.
The Extended Benefits program will also operate on the new system. The final week of eligibility for this program has passed, but individuals who need to take action within the program – such as viewing past payments – will be able to do so once the new system comes online.
The transition to the new UC system does not affect Pandemic Unemployment Assistance (PUA) claimants, who file through a separate system.
For more information and updates on unemployment benefits programs, visit www.uc.pa.gov or follow L&I on Facebook or Twitter.
MEDIA CONTACT: Sarah DeSantis, email@example.com
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