Workshops on new UC system continue
User guides, video tutorials, and additional helpful resources online now
Harrisburg, PA – Pennsylvania Department of Labor & Industry (L&I) Acting Secretary Jennifer Berrier today announced that a new tool, the UC System Check Enhancements Tracker, is now available. When the new Unemployment Compensation (UC) system comes online on Tuesday, the UC System Check Enhancements Tracker will allow the public to monitor ongoing technical work and improvements to the system.
"The new system will be a different experience than the previous UC system, and we want to provide as many tools as possible to help users understand if they are encountering a change in procedure or a system issue," said Acting Secretary Berrier. "The UC System Check Enhancements Tracker will allow us to notify the public of ongoing work to the new system, helping reassure users that we are aware of and fixing any technical issues that arise."
The UC System Check Enhancements Tracker is online and available for bookmarking, though system updates will not begin being populated until after the new system comes online Tuesday, June 8. Updates on the transition to the new system are also being posted regularly on L&I's Facebook and Twitter pages.
With the new system coming online in just four days, L&I is encouraging UC and Pandemic Emergency Unemployment Compensation (PEUC) claimants to familiarize themselves with the new system through a series of 25 workshops and other easy-to-use tools and helpful resources.
Upcoming Workshop Dates and Links:
A full list of scheduled workshops and links to connect to them are here. Recordings of each workshop will be uploaded to this page on www.uc.pa.gov.
Topic-specific instructional videos:
- Login – Create a New Keystone ID
- Login with an Existing Keystone ID
- Reset a Forgotten Password
- How to File an Appeal
- Waiting Room 101
- How to Change Communication Preference
Other Helpful Resources:
Claimant User Guides:
Employer User Guides:
Claimant and Employer User Guides:
The UC system went offline Wednesday evening and will continue to be offline until the launch on Tuesday to allow for the migration of data to the new system. When the new system comes online Tuesday, all eligible UC and PEUC claimants will be able to file for available weeks and filing will change from biweekly to weekly.
The Extended Benefits program will also operate on the new system. The final week of eligibility for this program has passed, but individuals who need to take action within the program – such as viewing past payments – will be able to do so once the new system comes online.
The transition to the new UC system does not affect Pandemic Unemployment Assistance (PUA) claimants, who file through a separate system.
For more information and updates on unemployment benefits programs, visit www.uc.pa.gov or follow L&I on Facebook or Twitter.
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